Frequently Asked Questions
Returns & Exchanges
What is your return policy?
Due to the nature of digital goods, we do not accept returns or offer refunds.
Exceptions:
Duplicate orders
Missing or incorrect files
If you are unhappy with your product? Contact us and we will work with you to resolve it.
Can I cancel or modify my order?
Because all products are delivered instantly, we cannot cancel or modify orders once they are placed.
However, if you run into any issues If a or made a duplicate purchase, contact us and we will do our best to help.
When will I get my refund?
If a refund is approved, all refunds are processed within 5–7 business days to your original payment method.
What if I need help with my purchase?
We are here for you. If you have any questions or issues, please contact our friendly support team via our Contact Page.
We typically respond within 24 hours (often sooner!).
Ordering & Payment
What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, MasterCard, AMEX, Discover)
PayPal
Apple Pay / Google Pay
Shop Pay / Stripe
- Rosy Printables Gift voucher/card
All payments are securely processed using encrypted gateways.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
How do I receive my purchase?
All our standard products are digital downloads. Once your payment is confirmed, you will receive:
A confirmation email with download links
Immediate access from the order confirmation page
Multiple downloads via your account dashboard
Nothing will be shipped to you physically.
Do you offer pre-orders?
Occasionally, yes! When pre-orders are open, the delivery date will be clearly displayed. Pre-order items are charged upfront and delivered by the date promised.
Shipping & Delivery
Where do you ship?
These are digital products so we deliver to all valid email addresses irrespective of your physical location.
When will I receive my order?
Instant Downloads are available immediately after checkout.
Custom Orders (like personalized printables) are delivered within 72 hours via email.
If you don’t see your email within 10 minutes, check your spam folder or contact us here.
Are there any delivery fees?
Nope! All deliveries are 100% free. Since our products are digital, there are no shipping or handling costs. You will be able to download your purchase right away.
Do you offer invoices or receipts?
Yes. your confirmation email serves as your receipt. If you need a formal invoice, just contact us and we will provide one.
About Our Products
What is Rosy Printables?
Rosy Printables is your go-to destination for beautifully designed digital products including planners, journals, trackers, educational materials, children’s stories, and eBooks. Everything is created to help you stay organized, inspired, and in control of your life, home, or business.
How do I use your printables?
You can:
Print them at home or at a local print shop
Use them on digital note-taking apps like GoodNotes, Notability, or Xodo
Follow included usage guides or setup instructions
Everything is created in high-res format and includes helpful instructions to get started quickly.
Do you offer digital planners for GoodNotes?
Yes! Our GoodNotes-compatible planners may come with:
Internal hyperlinks for easy navigation
Light and dark mode versions
A GoodNotes installation guide
Bonus tools like sticker sheets, dashboards, and more
Can I use your products commercially or resell them?
No. All Rosy Printables products are for personal use only unless you have purchased a commercial-use license.
Unauthorized redistribution, resale, or claiming as your own is not allowed.
Are your products good for gifts?
Absolutely! Our printables make thoughtful, affordable, and meaningful gifts for:
Teachers & students
Busy professionals
New parents
Goal-setters
Children
Business Owners
Can I customize your products?
Many of our products are editable in Canva and we also offer fully customizable versions Look for “Editable in Canva” signs or contact us for custom requests.
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